Right choice for New Car Service
It is a fact that you have the right to decide where your vehicle is serviced, maintained and repaired, at competitive prices
Looking forward to the end of year car sales in hopes of a bargain or have a new years resolution to have your new car serviced? Here is some sound advice from Xceed Auto Care in West Footscray.
The acquisition of a new car is one of the most meaningful investments the majority of people make, so it shows common sense to do what you can to ensure its proper care. Caring for your new car goes beyond detailing the interior and keeping it sparkling with a loving weekly wash, however.
There are a few other things to consider, such as who is the best choice to service your car.
You will want to ensure it is regularly serviced by a qualified professional, to the manufacturers requirements, using high quality parts from a reputable supplier and fluids which meet the manufacturers specifications. This is not just to look after your new car, but because if these four requirements are met you will also preserve the manufacturers warranty.
It is a fact that you have the right to decide the workshop to service your new car without voiding either the manufacturers warranty or your rights under the Consumer Guarantee
New car dealers are not able to force you to bring a new vehicle back to the dealer you purchased it from for service or repairs. Provided the work is fulfilled to the manfufacturers specifications by an adequately trained person and uses acceptable quality parts and fluids, the warranty stands. You have the right to choose who services your car.
With Repco Authorised Service you can tick all the boxes. Every Xceed Auto Care mechanic is fully qualified and Auto-Tech trained, giving them access to Australia's leading provider of automotive technical information and training. This means Xceed Auto Care mechanics are kept fully up to date with the latest in automotive service techniques and are able to service your new car without voiding the warranty.
Repco branded parts & products are manufactured to stringent Repco quality standards, and are covered by the Repco exclusive Repco Nationwide Warranty, giving you added protection. Xceed Auto Care will also only ever use fluids and lubricants that meet the specifications of the original carmaker.
If you already own a new car or are thinking of purchasing one, make sure you clearly understand where your statutory rights begin and end
Make sure you are aware of the variances between express, statutory and manufacturer warranties to help you make the right choice when it comes to servicing your new car. You are automatically covered by a statutory warranty, also known as a Consumer Guarantee, under Australian Consumer Law (ACL) and this statutory protection can never be over-ridden by manufacturer or express warranties (which are offered by the car maker and car dealer respectively).
A lack of disclosure requirements on car dealers at the point of sale regarding these contracts can easily lead the consumer into making a choice to be bound by a long term contract without access to all of the details needed to make a properly informed decision.
So be alert for new car dealers who try to work in “express” or “extended” warranties, often for free, when closing the deal. Often these ‘supplemental’ warranties may include quite comprehensive restrictions or provisions, and are not always easily understandable. Many times these deals provide very little additional benefits not already addressed by the consumer’s basic statutory rights and can tie the unwary buyer into a long term agreement with the dealership that sold the car.
Such deals are very unlikely to focus on the potential negative aspects involved with taking a new car back to the dealer for service or repair. This includes how far you will have to drive to get your car serviced or an increase in waiting times due to fewer available service locations or mechanics.
New Car Service FAQ's
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